Shipping policy
Shipping Policy
Thank you for shopping with Tessa Bijoux. We aim to provide a smooth and timely delivery experience for every order.
Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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You will receive an email confirmation with tracking information once your order has shipped.
Shipping Rates & Delivery Times
We offer standard and express shipping options at checkout. Shipping costs are calculated based on your location and selected shipping method.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Canada | 5–10 business days | 3–5 business days |
| USA | 7–14 business days | 5–7 business days |
| International | 7–21 business days | 7–14 business days |
Delivery times are estimates and may vary due to customs delays or other factors beyond our control.
Free Shipping
We offer free standard shipping on orders over $150 CAD (Canada & US only).
Customs & Duties
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International orders may be subject to customs fees, import taxes, or duties.
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These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Shipping Address Accuracy
Please double-check your shipping address before placing your order. Tessa Bijoux is not responsible for packages lost due to incorrect addresses.
Lost or Delayed Packages
If your tracking number shows "delivered" but you haven’t received your order, or if your order is delayed, please contact us at info@tessabijoux.ca. We’ll help you investigate and, if needed, file a claim with the shipping carrier.