Return & Exchange Policy

At Tessa Bijoux, we want you to love your purchase. If for any reason you are not completely satisfied, we accept returns under the conditions below.

Eligibility for Return

• Returns are accepted within 14 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

• Earrings, custom, or personalized items are final sale and cannot be returned for hygiene and customization reasons.

How to Initiate a Return

Please email us at info@tessabijoux.ca within 14 days of delivery. Include:

• Your full name

• Order number

• Reason for return

• Photos if the item arrived damaged or defective

Our team will respond within 1–2 business days with return instructions.

Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@tessabijoux.ca with photo proof within 7 days of delivery.

Final Sale Policy

At Tessa Bijoux, some items are marked as Final Sale and are not eligible for return, exchange, or refund under any circumstances.

What Is Considered Final Sale

• Earrings (for hygiene reasons)

• Custom-made or personalized items

• Items purchased during a clearance or final sale promotion

• Gift cards

Please make sure to review your order carefully before completing your purchase.

Damaged or Defective Final Sale Items

If a final sale item arrives damaged or defective, please contact us within 48 hours of delivery at info@tessabijoux.ca with:

• Order number

• Clear photos of the damage

• A description of the issue

We will review the case and offer a replacement or store credit if appropriate.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

• We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost return shipments.